Kepuasan Masyarakat Atas Pelayanan Pembuatan Paspor Di Kantor Imigrasi Kelas 1 Khusus TPI Soekarno Hatta

• Kategori : Jurnal Nasional
• Penulis : Ahmad Firdaus, Meirna Milisani, Akka Latifah Jusdienar, Yulia
• Identitas : Jurnal Manajemen dan Bisnis ALIANSI, No 2 (2023) Vol 18, E-ISSN : 2541-545X
• Abstrak :
  

  ABSTRACT The study aims to identify and analyze the impact of passport-making services on public satisfaction at the First- Class Special Immigration Office of Soekarno Hatta. The study uses a quantitative approach and uses descriptive and associative types of research. Associative research questions the relationship between two or more variables. The population in this study is 75 officers of the Immigration Office Class 1 Special TPI Soekarno Hatta. The passport- making service variable (X) has a thitung value of 23,369, and the ttable value for n = 75 is 1,992. Thus, the thitting value is greater than the tabular value of 1,992. Therefore, the probability value (significance) = 0,000, and prob- ability 0,000 is below 0.05, so it can be concluded that the passport-making service variable (X) has a positive and significant influence on public satisfaction. The summary model yielded a square R value of 0.882, which indicates that passport-making services (X) had an impact of 88.2% on employee motivation (Y). Other factors not studied by the authors in this study had an influence of 11.8%. Keywords: passport making service, community satisfaction

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