The Effect of Strategic Service Quality Management and Strategic Human Resources Planning & Budgeting on the Effectiveness of Organizational Performance Mediated by Work Climate at the Main Base of the Indonesian Navy III Jakarta

• Kategori : Jurnal Internasional
• Penulis : EDDY HERMAWAN HASUDUNGAN PANJAITAN (Penulis 3)
• Identitas : Business and Entrepreneurial Review; Tanggal Terbit: 05 April 2021; Volume 21 Nomor 1; DOI: 10.25105/ber.v21i1.9225; ISSN: 0853-9189; Link: http://www.ijcrs.org/issue-details/376
• Abstrak :
  

  The purpose of this study was to analyze the direct effect of Strategic Service Quality Management on Good Work Climate; Strategic Human Resources Planning & Budgeting on Work Climate; Strategic Service Quality Management on Organizational Effectiveness Performance; Strategic Human Resources Planning & Budgeting on Organizational Performance Effectiveness; Work Climate on Organizational Performance; indirect influence of Strategic Service Quality Management on Organizational Performance Effectiveness mediated by Work Climate and Strategic Planning Human Resources & Budgeting on Organizational Performance Effectiveness mediated by Work Climate. The population in this study were employees of Lantamal III Jakarta with a population sample of 172 respondents. The findings of this study are that there is an influence of strategic service quality management and strategic planning of human resources & budgeting on the effectiveness of organizational performance mediated by the good work climate and the seven hypotheses proposed are all proven to be accepted. Good Work Climate plays a very important role as mediation in improving Strategic Service Quality Management and Strategic Human Resources Planning & Budgeting on Organizational Performance Effectiveness. Keywords: Strategic Service Quality Managament, Strategic Planning Human Resources & Budgeting, Good Work Climate, Effectivities Organizational Performance

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